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Let's Get Out Of This TOGETHER!

 

Please read the below guidelines and details to ensure your visit to The Club is as safe as possible.

  

Visiting The Club 


Health Declaration

We ask that you read the below Health Declaration prior to your visit. Our gatehouse team will require you to confirm compliance each time you visit The Club. 

By entering The Club premises, I confirm that:
I/we have not had any COVID-19 symptoms for the past 14 days
I/we have not been in close contact with anyone suffering from COVID-19 in the last 14 days
I am not able to positively confirm the above two points but I have had a NEGATIVE COVID-19 result since showing symptoms or being in contact with someone showing symptoms within the last 14 days
I/we have not been out of the UAE in the last 14 days
If I/we develop any COVID-19 symptoms within the next seven days I/we will advise Club Management without delay

I/we understand that my/our Club Membership will be subject to review/withdrawal if I/we knowingly miss-state my/our situation.

 
Masks

You are required to wear a face mask whenever you are moving around The Club. Masks may be temporarily removed when seated at dining tables or while relaxing on the beach beds or in the sea but are required to be worn at all other times.

Temperature Checks

Your temperature will be checked by our team at the gatehouse when entering The Club. Please appreciate that if your temperature is above the threshold, you will be asked to return home and not permitted to enter The Club. Anybody sharing a car with a person whose temperature is above the threshold will also be asked to return home.  

Entering The Club

Our operating hours are from 6am until 12am daily. Membership cards will not be exchanged between Members and staff, and instead the gatehouse staff will ask you for your Membership number so you can be manually signed in.

  
Water dispenser reminder

We would like to remind Members participating in sports, fitness and recreation activities that the water dispensers continue to remain unavailable until further notice as per the directives of the authorities. In order to stay hydrated, we encourage Members to bring a water bottle to activities and remind Members that water is available to purchase from Health Complex Reception and at our outlets.

 

Swimming Pools


The swimming pool and Health Complex changing rooms are open, with limits on numbers at any given time. All other changing and showering facilities remain closed for the time being.  
  
Please follow the below guidelines to ensure your visit to the pools is as safe as possible:


All Members are required to abide by the strict social distancing measures and not exceed the maximum capacities mentioned below:

Main Pool = 20 Members
Children’s Pool = 6 Members
Lane swimming = 5 lanes, each with a maximum of 2 Members per lane (lane swimming is only available during the allocated times, please call Health Complex Reception for more details and timings)
*Regretfully, in the interests of sanitisation, the children’s small pool with the slide will remain closed until further notice.

  • Access to and egress from the pool will be from one dedicated area at the shallow end of the pool
  • Members are required to limit their time in the swimming pools to 15 MINUTES during peak times out of consideration for other Members
  • During peak times those Members wishing to enter the swimming pool are required to wait next to the pool attendant station. Whenever required, at 15-minute intervals the Pool Attendant will blow their whistle. This whistle indicates that those Members who have been in the pool for 15 minutes should exit the pool to allow Members who are waiting use of the facility.
  • We ask Members to be vigilant of the time they are spending in the pool and refrain from re-entering the pool if other Members are waiting
  • NO physical contact between swimmers is permitted. Ball games and play items (floats, noodles, inflatables, etc) are not permitted.
  • Please wait patiently to be allocated a sun lounger by our team located on the pool deck
  • Please respect social distancing measures at all times. Please refrain from rearranging and/or repositioning sun loungers.
  • Please respect the colour code system on the sun loungers that indicates if beds are ready for use (RED- not yet sanitised / GREEN- sanitised and ready for use)
  • All Members are required to wear a face mask at all times when moving around the pool deck
  • The pool and Health Complex changing rooms, showers and lockers will be open with limited numbers at any given time
  • The towel service is discontinued until further notice, Members are required to bring their own towels or alternatively, The Club branded towels are available to purchase from Goodies and Health Complex Reception

 

The Beach

 
Our Beaches are open! We bet you can't wait to feel the sand between your toes! We have a few guidelines for you to follow when coming to The Club beaches, please read on more info. 

Protective Masks

You are required to wear a face mask whenever you are moving around The Club. Masks may be temporarily removed when seated at dining tables or while relaxing on the beach beds or in the sea but are required to be worn at all other times.

 
Limited Capacity 
The Beaches will be running at a 60% capacity. When you arrive, please wait to be allocated a lounger/space by our team at The Towel Counter or entrance from the rear car park (Main Beach) or Deck (Adult's Beach).

Come Prepared- bring your own towels and dress for the occasion
Our changing rooms will not be available, so we recommend you come to The Club readily dressed for The Beach. This also includes bringing your own towel, and leaving personal belongings at home or in the car as lockers will also be unavailable. 

Zones
As per government guidelines, The Beach will be divided into 'zones', which are as follows: couples, families, singles/groups. Please refrain from mixing with or entering different zones to the one you have been allocated. 

Colour Coded Loungers
Please respect the colour code system on the sun loungers that indicates if beds are ready for use (RED- not yet sanitized / GREEN- sanitized and ready for use).
 

Social Distancing
Avoid physical contact at all times, including within the water, with other Members from outside your group.

 

Fitness Suite
  

The Fitness Suite is open from 6am until 10pm Sunday to Thursday, and 6am until 9pm on Friday and Saturday. Please follow the below guidelines to ensure your visit is as safe as possible:

  • Masks and gloves MUST be worn at all times
  • ALL Fitness Suite Members MUST sign in and out before and after use of the facilities for contact tracing purposes
  • The Fitness Suite will operate at a limited capacity of 20 Members at any given time. For that purpose, during peak hours we request Members to be courteous to fellow Members and limit their time in the Fitness Suite to 60 minutes. Once capacity is reached, it will be a one in, one out policy on a first come first serve basis.
  • Members over 70 years of age are not permitted to use the Fitness Suite until further notice
  • ALL Members will be provided with a sanitizing spray bottle and cloth on arrival and MUST wipe down equipment after use
    Members MUST bring their own exercise mats and towels

 

Squash, Racketball, and Badminton
                                                                                                 

The Squash and Badminton courts are open from 8am to 11pm daily. The courts will be isolated for 30 minutes to allow for sanitizing between bookings.

Please follow the below guidelines to ensure your visit is as safe as possible:

  • Masks and gloves MUST be worn at all times when not actively playing
  • Wash your hand thoroughly before entering the courts
  • All courts MUST be booked in advance at Health Complex Reception. No reservation, no use.
  • To avoid jeopardizing our strict social distancing measures, DO NOT enter the courts prior to your reservation time if others are still playing and DO NOT exceed your reservation time.  
  • Membership details of all those playing MUST be provided to Health Complex Reception at the time of booking. No spectating within the courts.
  • Maximum two (2) Members per squash court at any time and a maximum of four (4) Members on the Badminton court at any time. No socials, competitions or group activities.
  • Junior Members 11 years and below are not permitted to use the courts until further notice
  • Members over 70 years of age are not permitted to use  the courts until further notice
  • Members MUST bring their own racquets, balls, shuttlecocks and equipment
  • No team sports within the courts (e.g. football, basketball, etc)                
                                                                                                                    

Snooker Room

The Snooker Room is open from 7am until 11pm daily. The tables will be isolated for 30 minutes to allow for sanitizing between bookings.
                                                                                                             
Please follow the below guidelines to ensure your visit to the Snooker Room is as safe as possible:

  • Masks and Gloves are encouraged to be worn at all times, and MUST be worn at all times when not actively playing
  • Tables 1 and 3 will be available for booking, table 2 will remain out of operation until further notice to maintain social distancing
  • To use the Snooker Room, a booking MUST be made by phone to Health Complex Reception. Maximum playing period of 2 hours per booking and a maximum of 2 players.
  • For contact tracing purposes, names of all Members using the facility MUST be registered with Health Complex Reception at the time the booking is made
  • All Members MUST bring their own cues
  • Snooker balls and the Snooker Room keys are collectible from Health Complex Reception ONLY
  • Drink orders can be placed by calling through to the Main Bar. Please note the landline has temporarily been removed until further notice.

 

The Library

The Library is open from 10am until 8pm Sunday to Thursday, and 9am to 8pm on Friday and Saturday.

The desktop computers and keyboards have been disabled until further notice.
                                                                                                                                                                                                                                                        
Please follow the below guidelines to ensure your visit to The Library is as safe as possible:

  • Masks and gloves MUST be worn at all times. We request Members to put on fresh gloves, which will be provided, upon entering the Library and prior to browsing and touching books and DVDS.  We do, however, ask you to refrain from touching books and DVD’s unnecessarily.
  • ALL Members MUST sign in and out of The Library for contact tracing purposes
  • The Library will operate at a limited capacity of 8 Members at any given time, inclusive of this, the children’s area is limited to 2 Junior Members at any given time
  • All books and DVD’s that are returned will be sanitized and undergo a 72 hour quarantine period before being recirculated within The Library
  • The Tea and Coffee station is suspended until further notice
     

Tennis Courts

The tennis courts are open from 7am until 11pm daily. 

  • Masks and gloves must be worn at all times when not actively playing    
  • Wash your hands thoroughly before entering the courts  
  • All courts MUST be booked in advance prior to use with Health Complex Reception. No reservation, no use.
  • Membership details of all those playing MUST be provided to Heath Complex Reception at the time of booking
  • Maximum two (2) Members per court at any time. No socials, competitions or group activities above two persons are permitted. Access to the tennis courts is limited to Members who are actively playing. No spectating or gathering on the courts is permitted.
  • Junior Members 12 years and below are unable to access the tennis facilities
  • Adult Members 70 years and above are unable to access the tennis facilities   
  • Stay hydrated, water is available for purchase from Health Complex Reception and the outlets.  (Water dispensers on the courts have had to be removed)
  • Members MUST bring their own balls, equipment and towels
  • To avoid jeopardizing strict social distancing measures DO NOT enter the court prior to your reservation time and do not exceed your reservation time
     

Dining With Us


Our outlets are open for you to dine with us, with a few regulations in place to ensure everybody's safety. \


Outlet Opening Times:
 
The Wharf 12-10pm midweek / 10am-10pm on Friday and 9am-10pm on Saturday
The Vista 5-12am midweek / 9am-12am on Friday and Saturday
Zest 7am-10pm midweek / 7am-9pm Friday and Saturday
Sports Lounge 12pm-12am
Main Bar 12pm-12am
Restaurant 5pm-12am (closed every Monday)
Family Hub 8am-9pm
Poolside 8am-9pm
Al Sarab 12pm-12am

Protective Masks
You are required to wear a face mask whenever you are moving around The Club. Masks may be temporarily removed when seated at dining tables or while relaxing on the beach beds or in the sea but are required to be worn at all other times.
 
Limited Capacity
All open outlets will be running at a 60% capacity.

Social Distancing
Tables are spaced out with no less than 2m between them, and no more than 4 diners to one table. Please adhere to social distancing at all times. 
 
Menus
All of our menus have been printed and laminated in order for us to easily wipe down after every use. You can also use your phone to scan the QR code of each menu within the outlets and view the menus straight from your phone!
 
Takeaway Options
As well as dine in, we are offering Members our pre-order takeaway menu. If you would like to order your favourite dish from a particular outlet, then you can do so in person by ordering directly from within that outlet. 

Cashless Payments
We strongly encourage you to use cashless payment methods where possible. 


Fringe Benefits and The Barbershop

Fringe Benefits is open to all Members looking for hair and nail services. Our beauty and massage salons remain closed for the time being. The Barbershop is open for gents' hair cuts (this does not include facial hair services, which will not be available). 
 
Masks
Please wear your mask at all times. Gloves are not mandatory but strongly encouraged where possible. 

Limited Capacity 
Both Fringe Benefits and The Barbershop will be running at a limited capacity. Fringe Benefits will NOT be accepting walk ins, so we ask you to call ahead to make your booking. Appointments for the Barbershop can be made with Health Complex Reception if a client is already there and you need to wait for a free slot. 

Come Prepared
Please come to your appointment with clean hair, to minimise prolonged contact between yourself and staff. If you are coming for a nail appointment, please make sure your hands are thoroughly cleaned and sanitized.
 
Social Distancing
We have a number of social distancing practises in place, we ask all Members to adhere to social distancing at all times.

Cashless Payments
We strongly encourage you to use cashless payment methods where possible. 
 

 
Safety as a Priority
 

The safety of our Members and staff is our highest priority

All Club staff are required to have their temperatures checked three times a day.

You will find hand sanitizer dispensers positioned around The Club. We ask that you use these regularly to sanitize your hands.

As an additional safety precaution, you will notice signage positioned on the floors throughout The Club. Please adhere to the 2m social distancing rule, using these arrows as a guide.
 
You may find that your favourite sofa or bench is missing, and this is because we have removed all "waiting" areas to ensure social distancing is being practised and group gatherings are being avoided. All of our staff have been instructed to request Members who are seen to not be adhering to social distancing to disperse (eg. waiting or gathering)
 

  
So as you can see, we are taking all the necessary precautions to ensure that your visit to The Club is as safe and seamless as possible. This is a fluid situation and we will keep you all updated on any changes or developments as and when they happen. 

 

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